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to IDC Australia | IT&T Market Intelligence
Benchmarking
Solutions Tips
Through
a new series of articles about benchmarking,
Benchmarking Solutions provides insight into
the process of benchmarking, tips and hints
to carry out a successful benchmark and how
a benchmark can benefit your business.
Benchmarking
Solutions performs over 20 benchmarks each
year. Below is a partial list of clients that
have worked with or are currently working
with Benchmarking Solutions.
A cost
benchmark measures the performance of an in-house,
i.e. "not-outsourced" IT environment.
A cost benchmark can also determine how much
an organisation would pay if the current outsourced
operation were in-house or how much it would
cost if the current in-house operations were
outsourced. There are a number of benefits
in conducting a cost benchmark. Some include:
Confirm
that in-house operation perform competitively
Identify strengths
and weaknesses of IT
Identify opportunities
Making informed
decisions based on an independent assessment
of the performance of IT
To confirm/contradict
outsourcing strategies
Processes
that should be reviewed in a cost
benchmark
Cost
management
Service level
management
Consulting
practices
Centre of excellence
organisations
Customer service
Productivity
(“1 FTE Supports ...”)
Technology
areas that should be reviewed in a
cost benchmark
Application
Development (New, Enhancements, Packages,
Management)
