Eugene Talasch, Program Director

Eugene Talasch is a highly seasoned IT specialist with more than 37 years experience.

Eugene has almost 15 years direct experience in the benchmarking industry and has recently partnered with IDC to form Benchmarking Solutions.

In 2005, Eugene founded ET Business Solutions, a company focused around various IT aspects, including Outsourcing Consulting, Benchmarking and other Metrics activities, Service Level Assessments, Value Assessments and similar.

ET Business Solutions has already performed more than 50 benchmarks in Australia, Asia-Pacific and the United States. Clients during this period included three major airlines, IAG/RACV, BHPBilliton, Alcatel-Lucent as well as several vendors and government departments in Australia and New Zealand.

Eugene has developed a unique high-level benchmark which allows a typical turn-around time of about 3 – 4 weeks.

Eugene also worked on the successful development of various benchmarks, including a value assessment benchmark, service level assessment, outsourcing benchmark entirely based on outsourcing contracts, base-lining for due diligence or similar activities.

Previously, Eugene worked for META Group Asia Pacific as Director of the Benchmarking Practice, responsible for all Asia Pacific benchmarking activities, including sales, product development and product delivery. Eugene built META Group’s benchmarking group from “zero dollars” to a “multi-million dollar” business within three years. Clients Eugene worked with during that period include: Commonwealth Bank of Australia (CBA), National Australia Bank (NAB), Westpac Banking Corporation (WBC), ANZ Bank, AMP, Allianz, BHPBilliton, Telstra, etc, as well as most vendors such as EDS, CSC, HP, IBM, LogicaCMG and Fujitsu.

Prior to joining META Group, Eugene worked in the outsourcing area with EDS, providing and managing benchmarking services with major accounts such as the Commonwealth Bank of Australia, General Motors Holden, Australian Tax Office, Australian Custom Service, the South Australian Government, to name but few. Eugene was also responsible for contract issues, service level assessment and metrics implementation.

He earlier served as a principal consultant in Gartner Groups’ benchmarking practice, where he covered telecommunications, banking, finance, insurance, manufacturing and government sectors. During his tenure at Gartner, he personally oversaw benchmarking across more than 200 organisations in the Asia Pacific region.

Through Benchmarking Solutions, Eugene will be supported by the IDC ISIS project team, comprising a senior executive sponsor, industry leading analysts and a dedicated project manager from consulting.

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