Design. Validate & Analyse. Deliver.

Benchmarking Solutions has revisited and refined the traditional, largely inefficient process of benchmarking to overcome the shortfalls often associated with this exercise and to add value wherever possible.

The professional, consultative approach adopted by Benchmarking Solutions adds content and context to ensure a complete understanding of requirements and accuracy of data.

The Benchmarking Solutions Methodology is a clearly defined set of three phases and a tested and proven way to conduct a benchmark.

1. Design
This steps ensures that any issues typically associated with a classic benchmark exercise are overcome.

2. Validate & Analyse
As benchmarking results depend on a number of factors - one of the most important being the correct and appropriate validation of data - Benchmarking Solutions validates collected customer data against the peer group and multiple market data sources.

3. Deliver
We aim to deliver dependable, high-impact facts, based on market intelligence and benchmarking information in a qualitative report and presentation supported by baseline data.

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Providing market, organisation & technology information, opportunities and risks
The Benchmarking Solutions Methodology

Benchmarking Solutions Methodology

a. Familiarisation Workshop
Hold a formal project kick off in order to restate the project objectives and the benchmarking methodology, review the overall project timeline, introduce the project team, assign roles and responsibilities and review current and relevant business processes for improvement.
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b. Define Data Collection
Outline the required data and documentation relating to the environment, service levels, price/cost, volumes, contract and technology.
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c. Identify Peer Group Characteristics
Establish the peer group selection criteria based on the required characteristics.
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d. Review Current and Relevant Business Processes
Meet with process owners to identify, select and review business processes that are impacted by the benchmark.
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e. Data Collection
Provide the required data and documentation related to the environment, service levels, price/cost, volumes, contract and technology and identify any gaps.
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f. Data Validation
Verify the data collected against multiple market data sources and check for inconsistencies.

g. Peer Group Selection
Select peers with the required characteristics and create relevant a peer group.
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h. Data Analysis
Normalise data for client environment and against the peer group and multiple market data sources as well as identify the gaps in the selected business processes.

i. Mid-point Data Review
Present the baseline data and streamlined processes with draft expert benchmarking observations.
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j. Draft Report
Deliver the first draft report with expert benchmarking observations and applicable advice relevant to the processes and technology under review.
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k. Final Validation and Analysis
Conduct further validation and analysis as necessary, based on feedback.
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l. Results Presentation
Present the final baseline data with expert benchmarking observations and recommendations and advice relevant to the processes and technology under review.
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m. Executive Report
Deliver the final report of the expert benchmarking observations and recommendations and advice relevant to the processes and technology under review, supported by a comprehensive appendix.
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n. Project Resourcing and Planning
Allocate of the required market analysts, a benchmarking expert and a dedicated project manager to form a team of highly skilled professionals.
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o. IDC Market Intelligence and Benchmarking Database
Provide more accurate and meaningful comparative data validation and analysis through access to IDC market intelligence and the benchmarking database.
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p. Core and Supporting Team Collaboration
Create a project team who collectively form the platform of expertise necessary to ensure the achievement of the benchmarking objectives and reach the desired outcome.
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q. Ongoing Project Management
For the life of the benchmark a Project Manager will be assigned who will be available during business hours to discuss any part of the project. At the facilitation workshop the client and Benchmarking Solutions will agree on a certain day and time for regular conference calls or interactive discussions throughout the life of the project. These weekly project updates will serve as an important communication tool during the project period where Benchmarking Solutions will provide project status updates to ensure the project is proceeding according to the agreement. The updates will comprise of objectives tracking, quality of data and any key insights.
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