The Benchmarking Solutions Model uses multiple market data sources to validate and analyse customer data. This rigorous methodology ensures an accurate and meaningful assessment of the performance of your IT functions is provided, based on current local, regional or global market information.

Benchmarking Database
ET Business Solutions holds the largest and most unique benchmark database of price, cost and value of IT performance for over 200 Top 500 organisations within Australia and the Asia/Pacific region. Benchmarking Solutions applies a rigorous methodology to normalise the benchmarking data on a 12 month basis in order to provide up-to-date, accurate and meaningful comparative benchmarks.

End-User Research
Each year, IDC surveys and interviews CIOs/IT managers from over 260 organisations in the private and public sectors. The studies identify and assess trends in the attitudes and intentions of Australia and New Zealand executives responsible for the management of IT/IS as well as issues of greatest concern. Relevant survey results serve as a valuable tool for custom requests, particularly those related to benchmarking.

SmartIndex
SmartIndex is an invaluable, customised, third-party, objective, price benchmarking service designed to ensure that buyers will maintain competitive pricing both at the beginning and over the course of their contract with their IT suppliers. This solution focuses on your organisation's specific system configurations, thus providing you with the most accurate and relevant competitive pricing benchmark.

ICT Vendor Research
IDC delivers dependable, high-impact intelligence and advice on the future of technology, ebusiness, and the Internet to help companies make sound business decisions. IDC's trusted data-tracking products and services provide the accurate and timely market share market size, and forecast information vendors need to identify market and product expansion opportunities, increase revenues, and win market share.

Worldwide Service Contract Database
IDC's Worldwide Service Contract Database is one of the largest and richest repositories of services contracts in the market. As part of a thorough ongoing due diligence process, IDC analysts speak to all major outsourcing IT vendors to verify and update a list of their outsourcing activities and contracts. Using expertise and knowledge of the outsourcers, Benchmarking Solutions is able to then sort and analyse contractual patterns, costing/pricing and the market itself.

Vertical Research
IDC has established a set of industry-focused business units called Insights Programs that marry quantitative and qualitative research to provide vertical market intelligence and advice to both suppliers and end-user organisations. These programs operate as financially independent IBU’s and have been formed to address the specific ICT needs of the following sectors:

	Energy
	Finance
	Government
	Health
	Manufacturing
	Retail

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