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to IDC Australia | IT&T Market Intelligence
Benchmarking
Solutions Tips
Through
a new series of articles about benchmarking,
Benchmarking Solutions provides insight into
the process of benchmarking, tips and hints
to carry out a successful benchmark and how
a benchmark can benefit your business.
Benchmarking
Solutions performs over 20 benchmarks each
year. Below is a partial list of clients that
have worked with or are currently working
with Benchmarking Solutions.
A price
benchmark measures the performance of an outsourced
IT environment. A price benchmark can also
determine how much an organisation would pay
if the current
in-house operation were outsourced. There
are a number of benefits in conducting a price
benchmark. Some include:
Confirm that
the outsourcing contract delivers value
to the organisation/shareholders
Rather than
guessing that one receives/delivers
a good deal a benchmark can objectively
proof one way or the other
Save money
by performing a benchmark rather than
issuing an RFP/RFT
Processes
that should be reviewed in a price
benchmark
Cost
management
Service level
management
Consulting
practices
Centre of excellence
organisations
Customer service
Annual Review
Volume changes
(ARC/RRCS)
New
Services
Technology
areas that should be reviewed in a
price benchmark
Application
Development (New, Enhancements, Packages,
Management)
