Welcome
to IDC Australia | IT&T Market Intelligence
Benchmarking
Solutions Tips
Through
a new series of articles about benchmarking,
Benchmarking Solutions provides insight into
the process of benchmarking, tips and hints
to carry out a successful benchmark and how
a benchmark can benefit your business.
Benchmarking
Solutions performs over 20 benchmarks each
year. Below is a partial list of clients that
have worked with or are currently working
with Benchmarking Solutions.
A value
benchmark measures the performance of IT in
terms of business metrics. There are a number
of benefits in conducting a value assessment.
Some include:
Knowing
the financial position, i.e. “are
we spending more or less than out competitors?”
Knowing the
FTE position, i.e. “do we have
more staff on our payroll than our competition?”
Understanding
its own spending pattern and that of
the competition before and after a major
project is/has been implemented
Processes
that should be reviewed in a value
assessment
Cost
management
FTE Management
Strategic direction
Service level
management
Centre of excellence
organisations
Customer service
Technology
areas that should be reviewed in a
value assessment
