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Research Services  
 
Our Continuous Intelligence Services provide maximum client benefit and ease of use through a variety of channels, including: written research, analyst-on-call,webcasts/telebriefings, and conferences.
 

Below is a list of current IDC research programs:

 
(Click on the program name to view the factsheet)
 
Communications
 
Australia Mobile and Wireless Solutions
 
IDC's Australia Mobile and Wireless Solutions intelligence service provides subscribers with core information about the Australian market for network infrastructure, access devices, applications, security and integration services based on the use of mobile and wireless technology – notable using the 802.11 and cellular (CDMA, GSM, WCDMA) standards.
 
 

Australia Next Generation Network

 
Broadband and Internet Protocol (IP) services in Australia are rapidly increasing markets. The Australia Next Generation Networks intelligence service provides insightful, local analysis on the development and adoption of broadband and IP technologies. The deployment and uptake of xDSL, cable modem, fixed wireless access, satellite and metro Ethernet services is examined throughout the year, along with the adoption of IP-based solutions. This service also assesses business opportunities for vendors and service providers, as well as their strategies. This service delivers market sizing and forecast information derived from the supply- and demand-side research, providing international comparisons and useful insight to aid suppliers gain market share in Asia's most mature and competitive market.
 
 
Australia Cellular / 3G Services
 
The Australia Cellular/3G Services theme equips subscribers with the latest developments in mobile telephony by exploring the market dynamics of cellular and related wireless technologies in Australia, including wireless LAN hotspot and fixed wireless solutions. The program offers in-depth evaluations of wireless service providers, insightful analysis of end-user trends and challenges, and thorough assessments of opportunities through market sizing and forecasts. This service also investigates the market opportunities for handset and mobile device manufacturers as well as wireless solutions providers.
 
 
Australia Broadband Access Services and Equipment
 
The Australia Broadband Access Services and Equipment theme will provide subscribers with the latest developments about broadband access services such as; xDSL, cable, satellite, metro Ethernet and fixed wireless access including; market trends, market sizing and 5 year-forecasts. This program also covers broadband equipment such as, DSLAMs, optical networking equipment and cable (CMTS) equipment used by telecommunications companies and Next Generation service providers. The theme will also feature public and private IP VPN services markets as well as the different technologies enabling IP VPN to become the service enabler to the enterprise.
 
 
Australia IP Network Services
 
The Australia IP Network Services theme will provide information on services, carriers and ISPs are deploying/developing to generate inter-based services revenues. This includes IP VPN, IP telephony, IP video and managed network services. This market is maturing, but there are many service providers, network system integrators, equipment providers and ISP competing in this segment. This program will examine the IP markets, carriers, network system integrators and ISPs opportunities in the Australian market to generate sales and revenue of IP based services and user management.
 
 
Australia Enterprise Mobility
 
The Australia Enterprise Mobility theme keeps subscribers abreast of the adoption and deployment of mobility solutions by business users in Australia. This program examines end-user trends and challenges, and identifies where the value lies for both enterprises and carriers as wireless technology transitions from a voice communication platform to a business enabler. This service also provides an opportunity assessment for key participants in the still-nascent enterprise mobility market, including device and hardware suppliers, software vendors and services firms.
 
 
Hardware
 
Australia Infrastructure: Compete
 
The Australia Infrastructure: Compete service provides a combination of data edeliverables and in-person qualitative services. This service allows customers to select from quarterly market share and forecast research delivered on a variety of computing infrastructure technologies. This program analyses the Australian infrastructure market by model, form factors and price bands. IDC's Infrastructure research is delivered in pivot table format via email and online through IDC's Australia Web site. The Infrastructure service also includes a quarterly PowerPoint deliverable with vendor positioning, channel trends, technological issues and forecasts in the Australian computing market. In addition, IDC Australia provides a client workshop facilitated each quarter by an IDC Analyst tailored to fit individual customer needs.
 
 
IT Business Overview
 
Australia ICT Market Planning
 
IDC's Australia ICT Market Planning intelligence service provides in-depth analysis, forecast information, and competitive data for various segments of the Australian ICT market. This research program covers computing hardware, software, services and communications. The ICT Market Planning service has analysis and studies that are designed to improve and guide strategic and tactical planning, product management, product development and marketing and promotional activities to help achieve success in this fast growing market.
 
 

Australia Small and Medium Business Markets

 
Australian small and medium businesses are a major engine of the Australian economy yet they remain one of the least understood markets. In response IDC's Australia Small and Medium Business Markets intelligence service has been developed to deliver timely, insightful analysis and provide a comprehensive view of demand-side expectations regarding IT spending behaviour, implementation plans, and acceptance of new technologies across all major IT sectors such as PCs, peripherals, networking, multi-user systems, software, services, telecommunications, Internet and related technologies. It will also deliver market sizing and demographics as well as analysis of successful small and medium business distribution channels and user perceptions of the various vendors and their product offering.
 
 
Peripherals
 
Australia Monitors: Compete
 
IDC's Australia Monitors: Compete intelligence service provides a combination of online, edeliverables, and in-person qualitative services. This program analyses the Australian monitors market by model, form factors and price bands. IDC's monitor research is delivered in pivot table format via email and through IDC's Australian Web site. The monitor service also includes quarterly PowerPoint deliverables with the market analysis tailored to client needs. This presentation analyses market trends, vendor positioning, channel trends, technological issues and forecasts in the Australian monitor market. In addition, IDC provides a client workshop component facilitated each quarter by an IDC analyst and tailored to fit individual customer needs.
 
 
Australia Peripherals: Compete
 
IDC's Australia Peripherals: Compete intelligence service provides a combination of data edeliverables, and in-person qualitative services, which allows customers to select from quarterly market share and forecast research delivered on a variety of imaging and printing technologies. This service analyses the Australia peripherals market by model, form factors and price bands. IDC's peripherals research is delivered online and in a pivot table format through IDC's Australian Web site, this also includes quarterly PowerPoint deliverables with market analysis tailored to client needs. This presentation analyses market trends, vendor positioning, channel trends, technological issues and forecasts in the Australian imaging market. In addition, IDC provides a client workshop facilitated each quarter by an IDC analyst tailored to fit individual customer needs.
 
 
Services
 
Australia Infrastructure and Network Services
 
In the global business environment, an enterprise's infrastructure and network is critical for success. Through gaining further advantage of existing infrastructure and network resource and investment in emerging technology, enterprises are poised to further reap the benefits of an appropriate infrastructure. IDC's Australia Infrastructure and Network Services assesses the market opportunities for designing, planning, integrating, and supporting enterprise and service provider networks and related equipment. This service delivers in-depth analysis of service strategies and provides focused recommendations on the appropriate tools, skill sets, and marketing strategies for service organizations that are attempting to meet emerging customer needs.
 
Australia Outsourcing and Utility Services
 
IDC's IT Outsourcing and Utilities Services (ITOUS) research provides a comprehensive look at the full breadth of the IT outsourcing and utility services markets. These markets include traditional IT outsourcing involving back-end infrastructures (e.g. datacenters, systems, storage and applications) to networks as well as the entire desktop environment including mobile devices. This research also includes emerging models of outsourcing such as utility computing or on-demand services. The service provides in-depth analysis of existing and emerging players and their revenue opportunities as well as the impact these emerging models of outsourcing will have on the traditional IT outsourcing market.
 
Australia Business Process Outsourcing
 
Over the past year, the business process outsourcing (BPO) services market has heated up as major IT services providers have tied their companies' future growth to the expansion of their BPO services. For companies across the services business, the move toward BPO has meant fundamentally rethinking how to assess and identify market opportunities. IDC's Australia Business Process Outsourcing offers service providers valuable insight into the dynamics, size, and scope of the BPO market opportunities from a functional standpoint, with a special focus on customer care, human resources, finance and accounting, and logistic services.
 
Australia Web Hosting Services
 
The market for Web hosting services is approaching a key inflexion point. Latent demand for ebusiness enabling solutions, technologies and services will see the Web site take on a more business critical role, creating strong demand for specialised hosting services. Demand for hosting services is accelerated by corporate investments in ebusiness solutions requiring high-performance and nonstop Web operations. As the market focus shifts from Internet-centric companies to the broader corporate ebusiness market, IDC's Australia Web Hosting Services research keeps clients informed of industry trends and their impact on the market. The service also sizes the market and analyses new opportunities and challenges and what impact this has for hosting service providers.
 
 
Software
 
Australia Enterprise Applications Solutions
 
IDC's Australia Enterprise Applications Solutions service analyses the Australian enterprise applications market and associated services. As the convergence between front-office and back-office continues to intensify, the way Australian organisations purchase, deploy and manage IT solutions is radically changing. This service will provide clients with an all-encompassing view of enterprise applications solutions, including IT spending on software licenses and the associated services. In addition, key software vendors and service providers operating in the Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Resource Management (ERM) markets will be analysed with regards to offerings and competitive positioning.
 
 
Australia Security and Business Continuity Solutions
 
The rapid growth of the Internet and ebusiness in Australia has resulted in an ever-increasing awareness of security threats and the need for solutions to safeguard corporate networks and data. IDC's Australia Security and Business Continuity Solutions intelligence service will provide an all-encompassing view of this emerging market by building on existing IDC expertise across the hardware, software and services market as they relate to the security and business continuity opportunity.
 
 

Sales Enquiries

Gary Clarke
Gary Clarke
Sales Manager

Tel : (61)2 9925 2226
Fax: (61)2 9957 2330
Email: gclarke@idc.com


Research Directors

Brooke Galloway
Brooke Galloway
Research Director, Software and Services

Phone: (61)2 9925 2224
Email: bgalloway@idc.com

Kourosh Ghassemi
Kourosh Ghassemi
Research Manager,
SMEs & Vertical Markets


Phone: (61)2 9925 2221
Email: kghassemi@idc.com

Landry Fevre
Landry Fevre
ANZ Telecommunications Research Program Manager

Phone: (61)2 9925 2252
Email:lfevre@idc.com

 

Media Relations

Belinda Johnson
Marketing Director

Tel : (61)2-9925-2236
Fax: (61)2-9957-2330
Email: bjohnson@idc.com




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